Otto, answered

Yes — to ride an electric moped you need a UK provisional or full driving licence plus a CBT (Compulsory Basic Training) certificate. A CBT is a one-day course valid for two years. Our e-bikes (ETT Trayser 2.0 and Cycl Carr-E) need no licence and no CBT.

For a moped, 21 or over — our fleet insurance sets that limit, above the legal minimum of 17 for an L3e moped with a CBT. We rent the no-licence e-bikes from 18, which is also what delivery platforms generally require — check your platform’s own rules.

Yes — all Otto vehicles are full-size mopeds and e-bikes for adults: mopeds from 21 (CBT and licence required, an insurance limit above the legal minimum of 17), e-bikes from 18, which is what most delivery platforms require anyway.

A valid UK provisional/full driving licence and CBT certificate for mopeds, a form of ID (passport or ID card), and proof you’re registered with a delivery platform if renting for delivery. We confirm everything by email or WhatsApp before you collect.

No — no plan involves a credit check. Short Rental takes a refundable deposit instead (£200 on mopeds, £150–£200 on e-bikes), returned when you hand the bike back in the condition you collected it; Rent-to-Buy takes a £400 downpayment.

Our insurance is structured around hire-and-reward delivery. For purely personal use, short rental or pre-owned purchase is usually the better fit — get in touch and we’ll find the right plan.

On mopeds, yes — every Otto moped rental includes comprehensive hire-and-reward insurance, valid for delivery work across Uber Eats, Deliveroo, Just Eat, Stuart and Relay, from the moment you collect the bike. There’s nothing extra to arrange.

The ETT Trayser 2.0 and Cycl Carr-E are EAPCs (electrically assisted pedal cycles): UK law requires no insurance to ride them, including for delivery. Their weekly price includes GPS, servicing and breakdown replacement.

Hire-and-reward is the class of insurance legally required to carry goods (like food) for payment. Standard private bike insurance does not cover delivery work — Otto’s does, which is why you can start earning the day you collect.

Third-party cover is included. Optional theft and damage cover is available on top for extra peace of mind. Every bike also has a GPS tracker, and theft claims are handled in-house.

Contact the workshop as soon as it’s safe. We guide you through the claim, and in most cases provide a replacement bike from Hammersmith the same day so you keep earning.

There’s a refundable deposit — £200 on mopeds, £150–£200 on e-bikes — returned when you hand the bike back in the condition you collected it. Rent-to-Buy takes a £400 downpayment instead. No credit check on any plan.

Normal use — light scuffs, tyre and brake wear from regular riding — is expected and not charged. Damage charges only apply to avoidable damage beyond normal wear, assessed honestly by the workshop on return.

The deposit is refunded after the bike is returned and checked, normally within a few working days, provided it’s in acceptable condition.

If you have optional damage cover, you’re protected up to the policy terms. Without it, repair costs may be charged against the deposit or invoiced — we always show you the assessment first.

No. Motorcycles and mopeds are exempt from the Congestion Charge, electric or petrol — TfL does not treat two-wheelers as chargeable vehicles. The charge rose to £18 a day for cars on 2 January 2026, and a moped rider pays none of it. The one exception is the Blackwall and Silvertown tunnels, where motorcycles do pay a toll.

No. ULEZ costs £12.50 a day for a motorcycle that fails the Euro 3 standard. Every Otto moped is fully electric and emits nothing at the tailpipe, so it is compliant by definition and pays £0 — anywhere in the zone, any day of the year.

Neither. The ETT Trayser 2.0 and Cycl Carr-E are EAPCs — in law they are pedal cycles, not motor vehicles — so no road-charging scheme applies to them at all. No ULEZ, no Congestion Charge, no road tax, and no licence or CBT to ride one.

Fully electric motorcycles and mopeds pay £0 Vehicle Excise Duty. On a rental it is academic anyway: Otto is the registered keeper, so road tax, MOT and servicing are ours to handle and are already inside the weekly price. You collect the bike taxed, insured and ready to work.

About £2 a week in charging from a standard 3-pin socket. ULEZ, the Congestion Charge and road tax are all £0. Hire-and-reward insurance, servicing, GPS and same-day breakdown replacement are inside the weekly price, so on a £69/week Askoll eSPro 70 the real running cost is roughly £71 a week.

No. Deliveroo does not supply vehicles — riders provide their own bike, e-bike or moped, and their own insurance where the law requires it. Otto is an official Deliveroo partner: renting from Otto gives you a delivery-ready vehicle with hire-and-reward insurance already on it, from £39 a week.

Yes. Uber Eats accepts mopeds and motorcycles in London provided you hold a UK provisional or full licence, a valid CBT, and hire-and-reward insurance — private bike insurance does not cover delivery work. Every Otto moped rental includes that cover, so you can register and start earning on the same vehicle.

Not on a private e-scooter. Privately owned e-scooters are still illegal on UK public roads and pavements — only rental e-scooters inside the official council trials are permitted, and those cannot be used for delivery work. What most riders mean is an electric moped, which is road-legal and accepted: with Otto that is the Askoll eSPro 70 from £69 a week, CBT required.

Yes. An EAPC — an electric bike with pedals, assistance cutting out at 15.5 mph — needs no licence, no CBT, no insurance and no registration, and every major London platform accepts one. Otto’s Cycl Carr-E is £39 a week and the ETT Trayser 2.0 £55 (£49 for Uber Eats and Deliveroo riders), both delivery-ready with GPS and servicing included.

Yes. Otto’s hire-and-reward insurance is valid across Uber Eats, Deliveroo, Just Eat, Stuart and Relay, so you can multi-app on a single bike without arranging separate policies. Most London riders do exactly that — switching apps to take the best-paying order in the area instead of waiting on one.