FAQ
Insurance
What’s covered, what isn’t, and how the included insurance works.
Is insurance included in the rental?
On mopeds, yes — every Otto moped rental includes comprehensive hire-and-reward insurance, valid for delivery work across Uber Eats, Deliveroo, Just Eat, Stuart and Relay, from the moment you collect the bike. There’s nothing extra to arrange.
What about e-bikes?
The ETT Trayser 2.0 and Cycl Carr-E are EAPCs (electrically assisted pedal cycles): UK law requires no insurance to ride them, including for delivery. Their weekly price includes GPS, servicing and breakdown replacement.
What does hire-and-reward insurance mean?
Hire-and-reward is the class of insurance legally required to carry goods (like food) for payment. Standard private bike insurance does not cover delivery work — Otto’s does, which is why you can start earning the day you collect.
Is theft and damage covered?
Third-party cover is included. Optional theft and damage cover is available on top for extra peace of mind. Every bike also has a GPS tracker, and theft claims are handled in-house.
What happens if I have an accident?
Contact the workshop as soon as it’s safe. We guide you through the claim, and in most cases provide a replacement bike from Hammersmith the same day so you keep earning.
Ready to start?
Reserve in 60 seconds, collect tomorrow in Hammersmith. From £39/week.