Breakdown · failure · damages
Something wrong? We fix it.
Bike broken down, damaged, or misbehaving? For anything urgent call or WhatsApp us first — then report the issue with the form below so the workshop is ready for you. Same-day replacement in most cases. 🔧
The procedure · three steps
What to do
1
Stay safe
Pull over somewhere safe. If there's been an accident with injuries, call 999 first.
2
Call or WhatsApp us
Weekdays 9:30–18:00 — we'll tell you straight away whether to ride in, wait for help, or swap the bike.
3
Fill the form below
Photos help. The workshop preps parts or a replacement bike before you arrive, so you're back earning fast.
Report a problem · answered within 24 hours
Problems report form
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